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It’s been often remarked that the Chinese symbol for “crisis” is comprised of two other characters representing danger and opportunity. The coronavirus pandemic has perhaps been the most dangerous global crisis since the Cold War, but for many economic sectors…
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In Part II of this 2-part episode, we continue our conversation with Chetan Dube, who for over 2 decades has been haunted by the seminal question Alan Turing posed in 1950 — “Can Machines Think?” …
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Progress, in just about any endeavor, is often driven by pioneers who see pathways where others only see dead ends. …
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By 2023, Gartner projects that citizen developers will outnumber professional developers more than 4-to-1 at large enterprises. This astonishing development reflects the emergence of employees with “digital dexterity”, who are comfortable using new technologies that drive “better business outcomes”. …
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Had the great modernist poet D. H. Lawrence lived in our time, perhaps he would’ve alternatively phrased this famous quote as follows — “Ethics and equity and the principles of justice do not change with shifting technological paradigms.” Today, many…
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People of a certain age will fondly remember an American TV game show called “Name That Tune”, where contestants won prizes for correctly identifying a song with as few notes as possible played by an orchestra. Name That Tune offers…
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Build or Buy? It’s a question both IT & business operations have grappled with ever since John W. Tukey first coined the term “software” in 1957. As automation & artificial intelligence quickly permeate nearly every aspect of enterprise ops over…
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Who among us hasn’t called a contact center at some point for customer service, tech support, or some other matter? Usually those interactions are mundane, unremarkable, and ultimately forgettable. You get what you need and go on with your day…
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Prior to their acquisition by Oracle, Sun Microsystems operated under a memorable tagline — “The network is the computer”. Their slogan illustrated the maxim that tapping into the combined computational power of an entire network would yield far more impressive…
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Failing fast is one of Agile development’s conceptual pillars. Embracing the principle of failing fast leads to lower cost of failure, accelerated learning, and innovation-driven organizational culture. In the AI & machine learning world however, where testing & fast failing…
